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Customer Service
Contacting TheProwlerStore
Because we are a small company the best way to contact us is via email
at: Help@TheProwlerStore.com
We read all of our emails daily and we will get back with you ASAP!
Each email is important to us as we endeavor to satisfy all our
customers.
Phone: 352 688 8160 M-F 10:30am-4:30pm EST
Fax: 352 688 8153
Shipping
All products are shipped via the United States Postal Service (U.S.P.S.)
Priority Mail, insured against loss or damage and signature required upon
receipt unless otherwise requested or posted next to product. Products in stock are normally shipped out to you 2-4 days after
order confirmation.
Return Policy
Our goal is - that all of our loyal customers are thrilled with the Prowler
Up-grade Accessories that you purchase for us at TheProwlerStore.com.
If you are unhappy in any way with any product you purchased from
us you may return it within 45 days from original date it was shipped to
you from TPS.
Return products must be sent by United States Postal Service "insured" to:
The Prowler Store
Attn: Returns
13721 Linden Drive
Spring Hill, FL 34609
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Refund Policy - Love it ♥
or Return it!
Note: Please realize that Postage, Shipping and Handling costs are
not refundable under any conditions.
The following prerequisites apply:
1. Returned products must be received in like-new condition.
Damaged or used products are not returnable.
2. If you are making a return because of a defect in the product you will
be entitled to receive another "same" product from
The Prowler Store (TPS) upon receipt of the original product
purchased or receive a refund.
3. If you do not receive your product simply
contact TPS and we will trace your product for you. Keep
in-mind that your product might be delayed because of weather, disaster,
strike or other reasons outside TPS's
control.
If the product is lost or damaged in shipping from us we will
replace your product.
In addition, we do have to follow the shippers guidelines on a
waiting period in filing a claim before we ship the replacement product.
You may be required to fill out a postal lost or damaged form and fax or
mail it to us.
4. If you are shipping a product back to
us for any reason you are solely responsible for it's delivery to us in
the required condition. If the product is lost or damaged during
return shipping
you are responsible for obtaining reimbursement from the shipping company
that you used.
Therefore, it is important that you insure your product for its' full
value when you return ship it to us.
Once you send it, TPS can not be responsible for the product
if it is damaged or lost.
5. Refunds will be issued within 7 days of product receipt and acceptance
by TPS.
6. IMPORTANT: Although it is our since desire to please all of our
customers TPS will not tolerate fraud of any kind. If
fraudulent returns or purchases are suspected we will notify and cooperate fully with authorities
local authorities and other applicable
agencies.
Privacy Policy
Your information is safe with us. It's simple - We here at TPS
do not provide your sensitive information such as; name, address,
phone number, email address, or financial information to any third party
without your permission. The only exception is by court or police order.
We will communicate with you primarily by email and if we can not reach
you we will then try by telephone. Our contact will only be as necessary concerning your
orders or questions.
We may ask you if you would like to be notified of
TPS sales, new products or to receive TPS
coupons. This is strictly optional and if you sign up you may cancel at
any time.
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